Tier 1 - Customer Experience Representative

Bonita Springs, FL

Tier 1 - Customer Experience Representative

Starting Salary: $46,550 

Start Date: January 1, 2026

Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) 

Location – On-Site Bonita Springs, FL

Job Summary: 

eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.

Overview of Responsibilities: 

  • Respond to inbound customer inquiries.
  • Provide navigation and usage support for Dictation.Cloud.
  • Perform initial troubleshooting using SOPs.
  • Document interactions accurately in HubSpot.
  • Maintain service levels and quality standards. Participate in paid on-call rotation.

Core Competencies: 

  • Customer Focus
  • Technical Aptitude
  • Communication
  • Problem Solving
  • Attention to Detail
  • Time Management
  • Adaptability
  • Teamwork

Qualifications: Drive to learn about technology and grow your knowledge. 

  • Strong communication and customer-service skills.
  • Ability to troubleshoot basic technical issues.
  • Familiarity with Windows and Microsoft Office.
  • Ability to work full-time in office.
  • Ability to assess Clients’ support needs as they arise and provide solutions or direct to the proper channels. 
  • Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. 
  • Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). 
  • Ability to thrive on change and a sense of urgency to get things done. 
  • High energy with the ability to multitask and prioritize efficiently. 
  • Desire to learn our solutions, help others, and rapidly advance. 
  • Have excellent time management skills and can make decisions quickly. 
  • Maintain composure and Client focus while resolving issues. 
  • Superb ability to focus on detail as well as the overall view. 

Optional Qualifications: 

  • English/Spanish bilingual (preferred).
  • Bachelor’s Degree in computer science or similar industry experience. 
  • Comp TIA or equivalent experience 
  • Experience in HubSpot 
  • Healthcare IT experience is desirable 
  • Knowledge of Dragon Voice Recognition Software. 
  • Knowledge of Philips Dictation software and hardware products. 
  • Knowledge of Dictation & Transcription Hardware or Software. 
  • Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or macOS. 
  • Sales or hospitality experience. 
  • Work in Medical EHR or similar experience in vertical-specific software platforms. 

JOB CODE: 1000144